| Quality |
| We at ZEPPELIN believe in the organization wide mantra of "Quality Drives Performance"
ZEPPELIN is always striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. We understand that nothing is more essential to ensure customer delight than quality.
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| That's why at ZEPPELIN we have established company- wide practices, including : |
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Recording all communication with our customers including voice, email, live chat, and correspondence.
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We ensure timely reporting to track and improve departmental quality performance. |
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We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
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We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals. This feedback is also instrumental in reviewing quality of service at the corporate, operation center, and departmental levels at ZEPPELIN. |
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Our commitment to ensure service quality may be gauged from the fact - the supervisor: agent ratio is as high as 1:7 depending on the service as against the general accepted industry ratio of 1:13 . |
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We have developed well-structured call escalation processes to handle more challenging and technical customer requests. |
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ZEPPELIN functions efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives. |
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