Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. Zeppelin is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.
Provide step-by-step guidance to queries on:
Troubleshooting support
Installation support
Software usage and problems
Application and desktop related queries
Internet related issues
Connectivity problems
Up-sell / cross-sell services and products
Computer hardware queries
Product related services queries
Product upgradation and accessories
Loyalty programs
Optimised for viewing with Internet Explorer 4.0 & above with 1024 X 768 resolution